You will get an automatic email saying your order has been processed. Once the order has been sent to you, you will get another email saying your order has been dispatched and we will give you the tracking ID to follow up your shipment.

Once you're at checkout you'll have an ETA for each of the products you order.

The ETA may differ between products depending on where they're located and the shipping method you've selected.

Sometimes the fit isn't right, so here at Timeless we're happy to accept returns on any garment that is unworn and still fitted with all security tags and labels. This applies to any item dispatched to us within 14 days of receipt by you.

Our warehouse is located in the UK.

To start a return or exchange, head to our returns portal. Just enter your order number and email and we'll walk you through it.

CHECKOUT+

Fancy free returns? Add Checkout+ to your order at checkout for a small fee and, if the fit isn't right, we'll cover the cost of sending it back. Simply start your return through our returns portal and you'll receive a prepaid return label, so there's no return postage to pay.

Didn't add Checkout+? No problem. You can still return or exchange through the portal, you'll just need to cover the return postage yourself.

It's important to note that unless you added Checkout+ at checkout, shipping costs are not covered by Timeless when sent back.

Luckily, our returns portal and the return instructions on the returns sheet enclosed with your delivery make sending it back hassle free.

Make sure you mail your returns back to us within 14 days of receipt.

Mislaid your returns sheet? Don't panic. Just start your return in the returns portal, or send us over an email at mehak@timelesslondon.co.uk and we'll be happy to help you out.

Payments will be credited back to the original purchaser's credit card. Returns for refund are processed within 2-3 working days of receiving the item.

Card refunds may take up to 10 business days for your bank to complete, depending on their processing time. This can vary between banks, so please speak to your bank for any more info regarding processing times as we are unable to amend this.

Credit notes can only be used in our online store.

We don't take any responsibility for lost parcels whilst being returned to us.

Refunds for full priced items are issued to your original payment method. Refunds for regular sale items will also be issued to your regular payment method. If your order had any shipping costs, these will not be refunded.

To return your order, please use a ‘TRACKED’ Service as we can only refund items which are returned to us. We don't reimburse you for your postage cost back to us.

Sometimes the fit isn't right, so here at Timeless we're happy to accept exchanges on any garment that is unworn and still fitted with all security tags and labels. This applies to any item dispatched to us within 14 days of receipt by you.

Our warehouse is located in the UK.

To start an exchange, head to our portal. Just enter your order number and email and we'll walk you through it.

If your item had all tags and labels attached, remains unworn, unwashed, unsoiled
and is within our 14 days returns period please ship it back following the instructions on the returns form. Remember to fill in your returns sheet with
your request and put this sheet in your parcel when you return it back to us.

Once we receive your return, we will send you an email to confirm that we’ve received it. If no exception with your return is faced, your request will be
processed within 2-3 working days when we will send you your exchange item(s).
As soon as we ship your item(s), you'll receive an email with the tracking ID to follow up your shipment.

CHECKOUT+

Fancy free returns? Add Checkout+ to your order at checkout for a small fee and, if the fit isn't right, we'll cover the cost of sending it back. Simply start your return through our returns portal and you'll receive a prepaid return label, so there's no return postage to pay.

Didn't add Checkout+? No problem. You can still return or exchange through the portal, you'll just need to cover the return postage yourself.

Unfortunately, due to the overall high demand for merchandise and availability issues, we do not currently allow for price adjustment, but please send us an email on mehak@timelesslondon.co.uk if you have any queries and we can review your request.

We ship all over the world, most countries are free shipping over a minimum amount however there are some exclusions. Please click HERE for rates.