You will get an automatic email saying your order has been processed. Once the order has been sent to you, you will get another email saying your order has been dispatched and we will give you the tracking ID to follow up your shipment.

Once you're at checkout you'll have an ETA for each of the products you order.

The ETA may differ between products depending on where they're located and the shipping method you've selected.

If your item has all tags and labels attached, remains unworn, unwashed, unspoiled and is within our 28 days return period please ship it back following the instructions on the returns form. Remember to fill in your returns sheet with your request and put this sheet in your parcel when you return it back to us. Once we receive your return, we will send you an email to confirm that we’ve received it. If no exception with your return is faced your request will be processed within 2-3 working days.

Refunds for full priced items are issued to your original payment method. Refunds for regular sale items will also be issued to your regular payment method. If your order had any shipping costs, these will not be refunded.

To return your order, please use a ‘TRACKED’ Service as we can only refund items which are returned to us. We don't reimburse you for your postage cost back to us.

Please note that if you have never shopped with us before we will offer you Free Return on your first order with us ( this does not apply to sale items). Click here for more information

If your item had all tags and labels attached, remains unworn, unwashed, unsoiled and is within our 14 days returns period please ship it back following the instructions on the returns form. Remember to fill in your returns sheet with your request and put this sheet in your parcel when you return it back to us.

Once we receive your return, we will send you an email to confirm that we’ve received it. If no exception with your return is faced, your request will be
processed within 2-3 working days when we will send you your exchange item(s). As soon as we ship your item(s), you'll receive an email with the tracking ID to follow up your shipment.

If your item had all tags and labels attached, remains unworn, unwashed, unsoiled
and is within our 14 days returns period please ship it back following the instructions on the returns form. Remember to fill in your returns sheet with
your request and put this sheet in your parcel when you return it back to us.

Once we receive your return, we will send you an email to confirm that we’ve received it. If no exception with your return is faced, your request will be
processed within 2-3 working days when we will send you your exchange item(s).
As soon as we ship your item(s), you'll receive an email with the tracking ID to follow up your shipment.

Unfortunately, due to the overall high demand for merchandise and availability issues, we do not currently allow for price adjustment, but please send us an email on mehak@timelesslondon.co.uk if you have any queries and we can review your request.

We ship all over the world, most countries are free shipping over a minimum amount however there are some exclusions. Please click HERE for rates.